5 Essential Elements For sap support services

Should the support engineer is not able to remedy my dilemma through the chat session, will I want to get started on the situation submission process once more? No, In case the support engineer is not able to take care of your concern at enough time, they may continue on the situation submission course of action for you personally.

SAP's predictive and preventative support capabilities and functionalities assistance take care of problems prior to they take place. Examples include things like:

You can watch the availability and e book the session through SAP for Me although accessing your circumstance information.

Timetable a Supervisor means that you can e-book a fifteen-minute call by using a support manager on your own medium or higher precedence support case that has a two hour lead time underneath the following ailments:

SAP as well as the Customer shall comply with these Phrases of Use which shall endure the expiration or termination of website the settlement.

choice to subscribe to regular updates about outage occasions and its resolution until finally the outage has become solved.

Every thing the IT workforce has to be productive and in shape to support the desires of the enterprise – not merely the IT department.

Am i able to refer back again towards the chat session information in a later on time? Sure, the chat transcript and all attachments will probably be recorded in the more info scenario log for the convenience.

Achievements tales Serious-environment tales of how purchasers have obtained website profitability and aggressive edge

SAP Ariba cloud health which identifies and resolves problems that influence the end user encounter prior to They're noted by our consumers.

The SAP EarlyWatch Examine analyzes the components of your respective SAP Resolution, your operating procedure and database to determine tips on how to enhance performance and keep the whole expense of ownership to a minimum amount.

trending content material which indicates in serious-time which KBAs/SAP Notes are well known with our shoppers.

Generally, companions also carry out support-related things to do as a component of these implementation and Procedure services and can engage with SAP’s support Corporation on behalf of shoppers.

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